Terms & Conditions

ORDER CONFIRMATION & PAYMENT

To secure your booking, a 50% non refundable deposit of the total amount is required at the time of booking. This deposit confirms your order for the selected date. Bookings are not confirmed until a deposit has been received. The remaining balance of the order is to be paid in full two weeks prior to pick up or delivery date, unless otherwise agreed upon. Clients are also welcome to pay in full upfront at the time of booking. All payments are made via a direct bank transfer or venmo. Details for payment will be provided at the time of booking.

CANCELLATIONS

Any and all cancellations will result in the loss of your non refundable deposit. All cancellations or changes must be in writing. If you cancel your booking within 3 days of your pick up or delivery date, the full booking amount will be forfeited. We also understand that things happen. If you need to move your date, you will need to notify us in writing. The new date is subject to availability. Orders that are cancelled within 48 hours of the collection or delivery date / time (for any reason, including covid-19 associated event cancellations), will unfortunately not be accepted.

PICK UP & DELIVERY

Orders can be elected to be either picked up or to be delivered. This must be stated at the time of your booking. Please ensure to pick up your order in the agreed timeframe, as we operate on a strict schedule and often have other deliveries to fulfill.

In order to quote you for delivery, we require a delivery address. Delivery times are agreed upon at the time of booking by the client and Sift and Whip. All delivery times are given as a delivery window estimate, and Sift and Whip will aim to be in touch on the day of delivery to give a more accurate time frame. Please make sure someone will be available to receive your order. Due to the nature of the items being delivered, we do not leave items at the door. If no one is home at the time of delivery, your order will be sent back and no refund will be issued for the cost of the delivery.

We cannot guarantee the freshness of your product if you are unable to give adequate notice for a change in pick up time.

RETURNS, REFUNDS & EXCHANGES

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Sift and Whip does not accept returns, provide refunds or exchanges.

If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by emailing info@siftandwhip.com WITHIN 24 HOURS of the date you picked up your order and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Sift and Whip experience.

Due to the perishable nature of our product, all claims submitted after the 24 hour pick up window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit.

AGREEMENT OF TERMS & CONDITIONS

Upon submitting an order form, you are required to read, understand and agree to our terms and conditions. Payment of your deposit and booking confirmation is considered that you are in agreement of all terms and conditions. Terms and conditions may be subject to change at any time without notification.